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ABOUT US

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Having been passionate about ART and UNDERGROUND COMICS for many years, Julian Huber, founder of The Mansion Press, one day decided to create a publishing house to promote these two important but under-represented aspects of world culture.

His approach is based on several ESSENTIAL points:

Respecting authors (all too often robbed) by granting them a (well-deserved) higher rate of royalties than the world average.

Discovering and bringing together talent from all over the world, with the aim of promoting the underground culture we hold so dear.

To respect customers/readers by offering quality books that highlight the artist's work.

It's from the depths of THE MANSION, in a dark French valley, that this obscure project is taking shape, to satisfy all the passionate weirdos (yes, you!) of the world.

FAQ's

We are here to answer your questions.

Will my order have a tracking number ?

ALL orders have a tracking number. This tracking number will be sent to you automatically by email as soon as the postage label is generated.

When will my order be shipped ?

Depending on the content of your order there are two cases:

If your order contains one or more pre-ordered books, you will have to wait for all the books to be printed before shipping. You have paid the shipping costs for a single shipment.

if all the books are available, we try to prepare the orders every Monday and bring them to the carrier on Tuesday. Please keep in mind that we are a very small company and that a large influx of orders may cause the processing time to change. Thank you for your understanding

Will my order be well protected ?

We know that international transport can be a real shredder. Therefore we send books protected in suitable packaging, cardboard and properly wedged. If by some misfortune your order arrives damaged, please refer to the following question

My package is lost, what can I do ?

Don't worry, we always find a solution!
First of all, please provide us with your order number (or the name with which you placed the order) and send us a complaint e-mail to contact@themansionpress.com

Depending on the delay and the situation of the parcel, 2 cases are possible.

We consider that the parcel is still in transit: We ask you to wait until a certain date REASONABLE. If the package arrives, everyone is happy. If it does not arrive at its destination, we propose a reshipment or a refund via the payment method used.

If we consider that the parcel is lost as soon as you contact us, we will immediately offer you a refund or a reshipment.

My order arrived damaged. What can i do ?

Despite all our efforts, this can happen, we can not ensure the proper handling of packages by the carrier to your home. Please send us an email to contact@themansionpress.com with your order number and a picture clearly showing the damage of the books.

Depending on the damage to your book, we will offer you a partial or full refund or reshipment. We will only be able to accept your claim within one week of receipt of your order (tracking number as proof)

I have another question !

Send us an email at contact@themansionpress.com

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