Subscribe to our newsletter to stay informed of our releases and pre-orders (Bottom of the page )

Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
We sell our books all over the world. We do not accept returns. Please make sure you have read the the description of the items you wish to purchase. If you have any questions, feel free to contact us at contact@themansionpress.com

Refunds
We will notify you once we’ve received your claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

FAQ's

We are here to answer your questions.

Will my order have a tracking number ?

ALL orders have a tracking number. This tracking number will be sent to you automatically by email as soon as the postage label is generated.

When will my order be shipped ?

Depending on the content of your order there are two cases:

If your order contains one or more pre-ordered books, you will have to wait for all the books to be printed before shipping. You have paid the shipping costs for a single shipment.

if all the books are available, we try to prepare the orders every Monday and bring them to the carrier on Tuesday. Please keep in mind that we are a very small company and that a large influx of orders may cause the processing time to change. Thank you for your understanding

Will my order be well protected ?

We know that international transport can be a real shredder. Therefore we send books protected in suitable packaging, cardboard and properly wedged. If by some misfortune your order arrives damaged, please refer to the following question

My package is lost, what can I do ?

Don't worry, we always find a solution!
First of all, please provide us with your order number (or the name with which you placed the order) and send us a complaint e-mail to contact@themansionpress.com

Depending on the delay and the situation of the parcel, 2 cases are possible.

We consider that the parcel is still in transit: We ask you to wait until a certain date REASONABLE. If the package arrives, everyone is happy. If it does not arrive at its destination, we propose a reshipment or a refund via the payment method used.

If we consider that the parcel is lost as soon as you contact us, we will immediately offer you a refund or a reshipment.

My order arrived damaged. What can i do ?

Despite all our efforts, this can happen, we can not ensure the proper handling of packages by the carrier to your home. Please send us an email to contact@themansionpress.com with your order number and a picture clearly showing the damage of the books.

Depending on the damage to your book, we will offer you a partial or full refund or reshipment. We will only be able to accept your claim within one week of receipt of your order (tracking number as proof)

I have another question !

Send us an email at contact@themansionpress.com

Cart

Your cart is currently empty.

Start Shopping

Refund policy

Newsletter

FAQ's

Cart

Select options